Refund policy
At Collateral Insanity, we’re all about delivering quality products that you’ll love wearing! Since each item is made especially for you as soon as you place an order, we want to clarify our approach to returns and exchanges to keep things smooth and transparent.
No Returns or Exchanges for Buyer’s Remorse
Because every product is made to order, we’re unable to accept returns or exchanges if you’ve changed your mind, ordered the wrong size, or simply don’t love the design as much as you thought you would. Please double-check size charts and product details before placing your order!
Exchanges for Damaged, Defective, Mislabeled Items, or Packages lost in Transit
We stand by the quality of our products. If your item arrives damaged, defective, or with a mislabeled size tag, we’ll gladly offer an exchange. Just let us know within 30 days of receiving your order by reaching out to our support team at support@collateralinsanity.com with the following details:
- Your order number
- A clear photo of the issue
- A brief description of the problem
Our team will review your request and guide you through the exchange process.
Important Notes:
- Claims must be submitted within 30 days of receiving your order.
- Exchanges are only processed for defective, damaged, mislabeled items, or packages lost in transit.
- In case of a discrepancy with your local regulations, we always honor the laws valid in your country.
We appreciate your understanding and support of our print-on-demand model. Every item is crafted with care, and we’re here to ensure you have a great experience shopping with us.
For any questions or concerns, feel free to reach out to us at support@collateralinsanity.com
Thank you for supporting our small enterprise and embracing sustainable, on-demand fashion!
The Collateral Insanity Team